Terms of Service

About These Terms

Local Voice AI Pty Ltd (ABN 25 797 995 225) is based in Sydney, New South Wales, Australia.

These terms govern your use of the Local Voice AI platform and services. By using our service, you agree to these terms. If you do not agree, please do not use the service.

If you have questions about these terms, you can contact us at hello@localvoiceai.com.au.

Our Service

Local Voice AI is an AI voice receptionist. When calls are forwarded to it, it answers on behalf of your business and holds a spoken conversation with the caller, including answering questions from the information you have given it.

What happens during and after that conversation — the details taken down, the call summary made available in your account, and whether a booking is created in a calendar you have connected — depends on the features enabled for your account, the services you choose to connect, and carrier compatibility. Not every capability is enabled for every account, and we do not warrant that any particular capability will be available to you.

We aim to provide a reliable service but do not guarantee uninterrupted availability. Our service operates on a best-effort basis and may experience occasional downtime for maintenance or improvement.

We may update or change aspects of the service from time to time as we improve it. We will notify you of any material changes that affect how you use the service.

Eligibility

To use our service, you must:

• Be an Australian business with a valid ABN or ACN.
• Have a representative who is 18 years or older acting on behalf of the business.
• Have the authority to bind the business to these terms.

Acceptable Use

When using our service, you:

• Must not use the service for illegal purposes or in breach of any applicable law.
• Must not make abusive, threatening, or harassing calls through the service.
• Must not use the service to send unsolicited messages or spam.
• Must not interfere with or disrupt the operation of the service.

We may suspend or terminate your access if these rules are breached.

Intellectual Property

Local Voice AI owns all platform intellectual property, including our software, design, and branding.

You retain ownership of your business data and content that you provide to us. You grant us a licence to use your data solely for the purpose of providing the service to you.

No transfer of intellectual property rights occurs in either direction beyond what is necessary for service delivery.

Payment Terms

Plans start from $100 per month. Refer to our pricing page for current rates and plan details.

Billing occurs monthly, with payment due in advance at the start of each billing cycle.

If you cancel during a billing period on a plan billed directly by us, you are entitled to a pro-rata refund for the unused portion of the current period. Subscriptions purchased through Google Play are refunded under Google Play's refund policy -- see below.

We may change our pricing with at least 30 days notice. If you disagree with a price change, you may cancel before the new pricing takes effect.

Smoko mobile app subscriptions purchased through the Google Play Store are billed and managed by Google under Google Play's terms. Cancellations, renewals, and refunds for Play purchases are handled through your Google Play account, subject to Google Play's refund policy and your rights under the Australian Consumer Law.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or to receive compensation for the reduction in value of the service.

You are also entitled to compensation for any other reasonably foreseeable loss or damage resulting from a major failure.

If the failure is not major, you are entitled to have problems rectified within a reasonable time. If problems are not rectified within a reasonable time, you may cancel and obtain a refund for the unused portion of the service.

Nothing in these terms is intended to exclude, restrict, or modify any consumer guarantee under the Australian Consumer Law.

Limitation of Liability

This section is subject to the consumer guarantees described in the Australian Consumer Law section above.

To the extent permitted by law, our total liability to you for any claims arising from your use of the service is limited to the total fees you have paid to us in the 12 months before the claim arose.

Neither party is liable for indirect or consequential loss, except where the Australian Consumer Law applies.

This section does not apply to liability that cannot be excluded under Australian law.

Termination

Either party may terminate with 30 days' written notice to the other party.

We may terminate your access immediately if you breach the acceptable use rules described in these terms.

On cancellation of a plan billed directly by us, you are entitled to a pro-rata refund for the unused portion of the current billing period. Subscriptions purchased through Google Play are refunded under Google Play's refund policy -- see Payment Terms above.

Your data will be handled on cancellation in accordance with our Privacy Policy. You may request deletion of your data at any time by contacting us at hello@localvoiceai.com.au.

Dispute Resolution

These terms are governed by the laws of New South Wales, Australia.

If a dispute arises, we encourage you to contact us first at hello@localvoiceai.com.au so we can try to resolve it directly.

If the dispute cannot be resolved informally, the parties submit to the jurisdiction of the courts of New South Wales and the Federal Court of Australia.

Changes to These Terms

We may update these terms from time to time. When we make material changes, we will provide at least 30 days' notice by email or by posting a notice on our website.

If you disagree with the changes, you may cancel your subscription before the changes take effect.

Continuing to use the service after the notice period means you accept the updated terms.